24/7 Customer Service, your satisfaction is our goal at JewelOcean

FAQ

Customer Service:-

Phone: 1-800-742-1806 (We are open 24 hours a day, 7 days a week)

Email : customerservice@jewelocean.com. (All Emails are answered within 24 hours of the receipt.)

Online Safety Guide:

Is it safe to buy jewelry over the internet?
Is it safe to mail jewelry?
Is my credit card and personal information safe?

Online Jewelry Purchasing Guide

Do you offer Ring Resizing?
Can you help me keep my purchase a surprise?

What are the different ways I can place an order with you?
Are your prices on items flexible?
Do you accept international orders?
Do you have all the styles on your website?
What are my payment options?
Why don't you offer coupons?
Do you charge sales tax?
How do I know when my payment is received and order is shipped?
What is your refund policy?
What is your warranty period?
How do I return an item I purchased?
How long will I have to wait for a refund?
How long does it take to get my order?
Can you ship to an address different from the billing address?
How do I check the status of my order and track it?

Diamond/Jewelry Questions:

What is your policy on conflict diamonds?
Are all your jewelry items made with real Gold and Diamonds?
Why are your prices better than other stores?

Privacy Questions:

What information do you store about me?
Would my personal information be shared with others?

Jewelry Buying Guide:
Is it safe to buy jewelry over the Internet?

One of the top most priority's of JewelOcean is to present a Safe and Secure environment to our customers. All transactions in JewelOcean.com are processed using the highest industry standards of security. For more details on our Safety and Privacy Policies please click here. When you shop at JewelOcean, have complete peace of mind that you are shopping in a safe and secure website.

Is it safe to mail jewelry?

All the items are mailed with utmost care and consideration. JewelOcean.com mails out all items with full insurance on them. This insures that the items are safe and protected during the transit from our warehouse to your home. Please be assured of a safe and secure delivery, when you order through JewelOcean.com.

Is my credit card and other personal information safe?

One of the top most priority's of JewelOcean is to present a Safe and Secure environment to our customers. Please note that all the information entered by you is transmitted using the highest security standards in the industry. We use SSL technology to transfer the data. Moreover, we do not store any of your sensitive information such as Credit Card numbers etc with us. This details are only transmitted securely to the bank's processing server. The only information that we save with us is your address, contact number and/or email address which is used to mail the item to you and to contact you. Please be assured of a secure, safe shopping experience at JewelOcean.com. We value the privacy and ensure security of all our customers. For more details on our Safety and Privacy Policies please click here.

Do you offer Ring resizing?

We can gladly resize the ring to the size that you require free of charge. Please let us know what ring size you require when you place the order. The ring size would be asked during the checkout process. ..

Can you help me keep my purchase a surprise?

We understand the reasons of your purchases. We would ensure and be extremely flexible in shipping out the item to you. We can accommodate any of your special requests to ensure that your purchase is a surprise for your loved one. Please contact us at customerservice@jewelocean.com and let us know how we can assist you.

What are the different ways I can place an order with you?

JewelOcean.com provides different ways of ordering an item with us. Our online website provides a very easy, safe and secure medium to purchase fine jewelry items. We do also offer other methods of purchasing with us, which can be found here.

Are your prices on items flexible?

JewelOcean.com provides the best possible prices on all our items. Our prices already compare very favorably with other jewelers. It would not be possible for us to lower our prices any further. Please be assured that you are getting one of the finest pieces of the jewelry at a very attractive price.

Do you accept international orders?

Currently we are only shipping within United States of America. If you require an international shipping on one of our items, then please send us an email at customerservice@jewelocean.com and we would get back to you within 24 hours.

Do you have all the styles on the website?

JewelOcean.com is a Jewelry manufacturing company. As such, we have vast inventory of different styles, not all of which are reflected online in the website. We try to show the most prominent and best styles on the website. However, if there is something that we do not have online, which you are interested in purchasing, please send us an email at Customerservice@jewelocean.com and we would get back to you within 24 hours. -

What are my payment options?

We accept all major credit cards such as Visa, MasterCard and others. We currently do not accept American Express and we apologize for any problems caused by this. We also accept personal and company checks which you can mail to JewelOcean.com, 7 Reldas Court, Cockesyville, MD, 21030. We also accept money orders. Please note that we can only mail out the item after the bank clears the payment received via checks and money orders.

Why don't you offer coupons?

We believe in offering the best prices possible always and to all our customers. We believe that a customer should not be kept from a best possible price just because he is not aware of a certain coupon code. Therefore, all the items at JewelOcean.com have the best possible pricing on them, and there is no need for applying any coupons on them. The prices at JewelOcean.com compare very favorably against other jewelers out there. Please be assured that you are getting an excellent deal on exquisite styles and designs.

Do you charge sales tax?

We currently do not charge any sales tax to our customers. This is one of the extra benefits of purchasing at JewelOcean.com. We pay the sales tax if applicable ourselves. All items come with no sales tax on JewelOcean.com..

How do I know when my payment is received and my order is shipped?

JewelOcean.com provides a complete and hassle free approach to online shopping. We want our customers to have a complete peace of mind, when purchasing online. Throughout your buying process, from the time you place an order, and when the order is shipped, we keep you updated with emails informing you of payment receipt, of order shipped along with your tracking number. If you prefer, we can also call you over the phone and give you the related information. And you can of course anytime drop us an email at customerservice@jewelocean.com or call us at 1-800-742-1806 for any information or questions.

What is your refund policy?

JewelOcean.com offers a 30 Days No Questions Asked Full Money Back Refund Policy. We want our customers to be totally satisfied with their purchases. If for any reason, you are not satisfied with your purchase, you can simply return the item back within 30 days of receipt, for a full refund. More details on the refund policy can be found here.

What is your warranty period?

JewelOcean.com stands behind the quality of its workmanship. If you find any possible defects on any of your purchases from us within the first 180 days, then please contact us at customerservice@jewelocean.com or call us at 1-800-742-1806 and we would help you with your problem. We would examine the jewelry piece and determine the cause of the defect and if the defect is a manufacturing fault, then we would offer you a replacement or a refund as per your wishes.

How do I return an item I purchased?

How long will I have to wait for a refund?

Once we receive the item back with us, we would examine the item within 3 days and initiate the refund to you. Please note that the refund would made in the same way the payment was made. Therefore if paid by credit card, the refund would be made back to the same credit card. If paid by check, then we would mail out a check to your address. More details on the refund policy can be found here.

How long does it take to get my order?

JewelOcean.com makes every possible effort to mail out your order as soon as possible. We normally carry all our items in ready stock. We mail out these items as soon as your payment is processed and confirmed. If there is any delays or if in the rare event that the item is not in ready stock and we cannot ship it in reasonable time to you, we would contact you immediately and offer you a full refund or another alternative, as per your wishes. Please be assured of a pleasurable and hassle free purchase with us.

Can you ship to an address different from the billing address?

We can definitely ship to an address that is other than the billing address. However, to minimize the fraud occurrence and for your own safety, we would need to confirm and verify the alternate billing address before we ship the item. This can be done by contacting you via phone, email and/or other methods to confirm the alternate shipping address.

How do I check the status of my order and track it?

You can also log into your JewelOcean.com account with your Username and Password, if you have created an account with us. Then you can simply go to "My Account" section, and see "Order Tracking" link in there.

Diamond/Jewelry Questions:

What is your policy on conflict diamonds?

Conflict diamonds are also known as blood diamonds, and they are shipped out illegally out of certain countries and the money is used to fund local arms movement. JewelOcean.com has a strict Zero tolerance policy towards conflict diamonds. All our diamonds are conflict free diamonds that are purchased from reputable and well respected diamond suppliers who adhere to the Kimberly Process protocols. When you purchase at JewelOcean, please be assured that you are purchasing conflict free diamonds.

Are all of your jewelry items made with real Gold and Diamonds?

All items at JewelOcean.com are made with real Gold and have real, natural Diamonds and Gemstones in them. All items come with their certificate of authenticity also which guarantee that the items are made with real Gold and real, natural Diamonds and Gemstones. We do not sell gold-plated items, nor do we sell artificial or created Diamonds or Gemstones.

Why are your prices better than the other stores?

JewelOcean.com is a direct manufacturer. We have over 3 generations of Jewelry trading experience and we manufacture all our items ourselves. Therefore we have much lower prices than others as we utilize state of the art technique to make jewelry items keeping our overheads low. Please be assured of an excellent deal when you purchase jewelry at JewelOcean.com. .

Privacy Questions:

What information do you store about me?

Would my personal information be shared with others?

We would never share, rent or sell your information to any third or outside party. We value and respect your privacy very highly. Please be assured of a safe and pleasant shopping experience with us.

If you have a question that isn't answered here, please call us at 1-800-742-1806 or send us an e-mail at customerservice@jewelocean.com and let us know how we can assist you.