All items at JewelOcean.com are shipped promptly after the payment receipt and process. The items are shipped via Fedex and the shipping charges are $0.00. This offer is only available to the customers within USA and Canada. Please do note that we would have to wait till the payment is received and confirmed by the bank, before we can mail your item to you. Once the payment has been confirmed by the bank, we would process your order and promptly mail it out to you. 

          We carry all of the items in ready stock with us.  In case of the unlikely event, that the item that you have ordered is not in stock and if it cannot be shipped within a reasonable time, then we would contact you immidiately, and inform you of the situation. You can then either choose to cancel the order for a full refund, or you can choose an alternate item. Such events are rare and while we take all the precautions that such events to not arise, but they do happen sometimes. Please note that your satisfaction is our top priority and we assure you of a smooth and safe transaction at JewelOcean.

We make the whole process of purchasing as easy and convenient as possible. At JewelOcean.com we keep you update throughout all the order processing. As soon as your order is shipped out, we would send you an immediate tracking number to the email address provided by you. You can then use the tracking number to check the progress of your shipment online. If you prefer, we can also call you over the phone and give you the order tracking number.

              You are also most welcome to drop us an email, or contact us via phone anytime, for any updates or questions that you might have. Please remember, that your satisfaction is the top most priority at JewelOcean.

Once your order has been placed with JewelOcean, we would send you an immediate email confirmation. After the payment has been received and confirmed by the bank, we would also inform you of the same. We would then process your order and ship it out as soon as possible.

        Once your order is shipped, we would also send you an email containing your order tracking number. If you prefer we can also call you and give you order updates over the phone. 

  Our customer service does not stop there. We want to make sure that you receive your order promptly and you are satisfied with the same. Therefore we offer 30 days no questions asked full refund policy. Even after 30 days, if you have any questions or if you need any assistance, do let us know via email or phone, and we would do everything possible in order to assist you. Please note that at JewelOcean, we are not satisfied till our Customers are.