Yes, We have a brand new Website with improved Shopping Experience
We have transitioned to a very new and wonderful website to serve you better. We are tremendously excited about our new site. It is designed and streamlined to help you find the most perfect diamond engagement rings, bridal sets, pendants, necklaces, earrings and more at most affordable prices possible.
We have added a whole new collection of new products to further entice you and enchant you. We would love to hear from you. Please tell us how you feel about our new website, our products and our services. If you find any difficulty finding exactly what you are looking for, please call us anytime 24/7 or email us, and we would love to help you. If you notice any errors, problems or difficulties with our new website, please tell us and we would fix the same for you.
Why transition to new site, I loved your old website
We love our old website also. However the new website is designed to give you a much better shopping experience. We have added hundreds of new products to our new website. The new website showcases the latest in online technology, and provides you with a complete 360 degree experience as you shop for your next engagement ring, bridal set and other jewelry. Our new website also features the latest in security technology, an updated user account update, order tracking system, and many new improved features to help you before and after you have placed the order with us.
I am trying to find a product from the old website, I cannot see it anymore
Please note that as we have transitioned to the new website, we have added many new product categories such as Silver Gemstone Engagement Rings, Mens Wedding Bands, Earrings, Pendants and more. We have added hundreds of new products to give you more choices. However at the same time, we have updated our old product catalog. While you would find many of the products from the old product catalog, however many of them have been removed also. We would continue to refine our product catalog further by bringing you more affordable engagement rings, diamond rings, bridal sets, silver rings, wedding bands and other jewelry.
If you are not able to find a particular engagement ring style that you are looking for, please contact us and let us know. We would certainly try and get the same for you.
I am your existing layaway customer, what happened to my layaway account
Your layaway account is active, valid and here for you to access. To access our layaway system, simply continue the usual way, by visiting http://www.jewelocean.com/layaway . You would be able to access your layaway account from here. However if you face any problems, if you are not sure, or if you are not able to access our layaway system, please contact us, and we would help you with the same.
I placed an order from your old catalog/website, will I still receive it
Yes, ofcourse. Your order is in process and it would be shipped out to you as per normal. While we have updated our jewelry website to serve you better, it does not effect any of existing orders and existing layaway orders. Your orders for engagement rings, bridal sets, wedding sets etc are still in process and would be shipped as per normal. Once the order is shipped to you, we would update you via email
Have more questions, need further help, please contact us, and we would love to help you